One of the most important factors that sets United Facilities Support Services apart is that the directors each operate in all areas of the business having a real responsibility for customer service as they actively manage the business day by day. The benefits to all of our customers are clear, senior management with a vested interest in the company is always available to you, and will always make sure that United Facilities is pro-active in all its customer dealings, our current client list speaks volumes about our dedication to what we do.
Real Quality Control
It is the policy of United Facilities Support Services to always seek the highest possible standards of excellence in all aspects of cleaning and related tasks. In order to achieve this, United Facilities Support Services have introduced a quality control system throughout the company, which covers cleaning, and all other service related tasks and services.
British Institute of Cleaning Science
Training is an important part of quality control and is highlighted throughout the company as already detailed but also importantly the company is a corporate member of the British Institute of Cleaning Science (BICS), and follows its highly regarded training programmes.
Regular Quality Monitoring
The designated site supervisor will be required to undertake a daily visual inspection of all areas of work and take any remedial action as may be necessary. This can be formalised by use of a checklist against which the supervisor or cleaners monitor some of the more important aspects of each individual contract.